Police complaint directors

You may not be satisfied with the services or policies of a police service, or even the conduct of a police officer. As a result, the Police Act defines:

  • how you can file a police complaint or appeal
  • how a police service will respond to your complaint

Download Complaint Process for Police Services Flowchart - 80 KB Download Adobe Acrobat Reader

Public complaint director

This position gives you another avenue to file a complaint about the police, if you don’t feel comfortable going to a police station. This position also helps oversee law enforcement in Alberta.

Every police commission and policing committee has a local public complaint director. This is a civilian from the community who:

  • receives complaints from the public about police officers or police services
  • refers complaints to the chief of police
  • serves as a link between the police and those who file complaints
  • performs the duties assigned by the police commission or policing committee that relate to public complaints
  • reviews how the investigation into a complaint was conducted, during the investigation and at its conclusion
  • offers an alternative dispute resolution process when it’s likely the best way to resolve a complaint
  • provides reports to the police commission or policing committee

Download Policing Committee: Public Complaint Director Overview - 55 KB Download Adobe Acrobat Reader

Regional public complaint director

This position has the same responsibilities as a public complaint director – but for two or more municipalities.

The policing committees of two or more municipalities may designate someone, by unanimous agreement, as their regional public complaint director.

Provincial public complaint director

If you don’t feel comfortable going to a police station to file your complaint, you can contact our ministry’s public complaint director.

Email

This position:

  • receives complaints from the public about police officers or police services
  • refers complaints to the chief of police, officer in charge of a police service, public complaint director or regional public complaint director
  • performs the functions of a public complaint director or regional public complaint director that relate to complaints (if neither one has been designated for a municipality)
  • provides education and training resources to public complaint directors and regional public complaint directors
  • gathers information about the types of complaints made, the number of complaints made and other complaint-related information
  • presents reports to the Minister of Justice and Solicitor General

 Related Sites

 Law Enforcement Review Board
 Manitoba Law Enforcement Review Agency (LERA)
 New Brunswick Police Commission
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